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Refund policy.

All sales are final once the programme has started. This page sets out the exceptions, how to cancel a monthly membership, and what happens if you dispute a payment.

Final sale

Once the programme has started, payments are non-refundable. This applies to one-off payments, instalment plans, monthly memberships, renewals and discounted or promotional purchases.

The reason is that this is a three-month commitment and it works on people who have made one. Week three is the difficult part of the programme, and it is exactly when the option to leave would take you away from the thing you came for. If you are not certain enough to commit to three months, do not buy yet.

There is an application, a call with a person, and a risk disclaimer you can read before you spend anything. Use them, and message us on Whop with anything you want to ask before you pay.

The two exceptions

  • If we end your place. If we cancel you for any reason other than the conduct rules in our terms, we refund the part of the programme you paid for and did not receive.
  • If the law where you live says otherwise. Some jurisdictions give you a cancellation right that cannot be waived by contract. Where that applies, that law takes precedence over this page and we will honour it without argument.

Payment plans

Each instalment is due on the date we agreed. If one fails we will tell you and give you seven days to resolve it. After that we can suspend your access until it is paid, and a plan more than 30 days in arrears can be cancelled, with the amount already paid non-refundable.

Stopping payments partway through does not end the agreement or clear the balance. If you want to stop, speak to us.

Monthly memberships and how to cancel

A monthly membership renews automatically on the same date each month, at the price you agreed, and continues renewing until you cancel it. We will not contact you before each renewal to confirm.

You can cancel at any time from your account on the platform your membership runs through, or by messaging us on Whop. If you cancel before the renewal date, you are not charged again. Cancelling stops future payments. It does not refund payments already taken, and your access continues to the end of the period you have already paid for.

Chargebacks and payment disputes

If something is wrong, message us on Whop first. Most problems are resolved the same week.

A chargeback filed without contacting us ends your access immediately. We will respond to it with the records of what you were given and what you used, including enrolment, session attendance, material accessed and messages sent. Any amount still owed under a payment plan remains owed, and we may recover it.

Exceptions we make ourselves

We can choose to refund someone because their circumstances warrant it. Doing so once is a decision about that person; it does not create a rule and it does not oblige us to do the same again.

How to ask

Message us on Whop with what happened. A person reads it, and you will have an answer within five working days.

Last updated 9 September 2026. If we change this we will change the date, and a change never applies retrospectively to a programme you have already paid for.

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Risk disclosure. Trading futures carries a high level of risk and is not suitable for everyone. You can lose more than the money you put in. Never trade money you cannot afford to lose. The Collective provides education and feedback on decisions you have already made. It is not personalised investment advice, and we are not registered investment advisers or commodity trading advisers. Nothing on this site is a recommendation to buy or sell any instrument. Any result described by us or by a student is that person's own experience, it depends on the work they put in and the market they traded, and it is not a prediction of what will happen for you. Past performance does not indicate future results. We do not guarantee any outcome.
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